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House of I.T

Tech Support

House of I.T

With business certificates
| 201-500 employees
7/F Crown 7 Centre, Pope John Paul II Ave., Kasambagan, Cebu City, Cebu
Posted on : November 21, 2019
Job ID : 341613

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7/F Crown 7 Centre, Pope John Paul II Ave., Kasambagan, Cebu City, Cebu

HOUSE OF I.T is an Australian I.T Company with clients across Australasia, US & Europe. We provide superior professional expertise and comprehensive solutions for complete IT needs including IT development, implementation and maintenance services. We also provide excellent support for data entry, IT security, website hosting, backup and disaster recovery as well as internal projects to support our own growing business.
Check the House of I.T group of companies at:
The Tech Support will be mainly assigned to monitor and maintain the organization's computer systems and networks. Specifically, be held responsible for diagnosing any hardware or software faults that will be found in these systems; subsequently, provide appropriate and prompt resolution to the issues raised.
  • Provides day to day support and maintenance on workstations, servers and network devices.
  • Attends to Australasia, US, Europe and local clients on IT issues such as desktop software installation and application troubleshooting.
  • Provide support on Autotask ticketing system for resolution.
  • Manages and resolves technical issues for enterprise clients through remote (online and via telephone) support.
  • Customer service oriented that caters solution to product, system and network problems of low to high complexity.
  • Candidate must possess at least a Bachelor’s/Technical Vocation/College Degree in Information Technology/Information Communication Technology, Computer Engineering, Systems Network Administration or equivalent.
  • At least 1 year of professional and related experience
  • Able to work independently in a team environment
  • Thorough knowledge of hardware design and configuration of the computer system, mobile phones, and other electronic products
  • Above average communications skills and fluent with the use of the English language
  • Willing to be assigned on a graveyard work schedule or work on weekends
We Offer:
  • Free breakfast, lunch & snacks
  • Medical Insurance (HMO)
  • Travel Benefits (Local and International)
  • Educational Assistance Benefit
  • Salary Loan
  • Device Loan
  • Technical Certification Incentive Program
  • Extended Vacation Leave benefits
  • Performance Bonus & Rewards
  • Monthly Attendance Rewards
  • Best Performing Team Rewards

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