7/F Crown 7 Centre, Pope John Paul II Ave., Kasambagan, Cebu City, Cebu
Posted on : November 21, 2019
Job ID : 341613
HOUSE OF I.T 7/F Crown 7 Centre, Pope John Paul II Ave., Kasambagan, Cebu City, Cebu
HOUSE OF I.T is an Australian I.T Company with clients across Australasia, US & Europe. We provide superior professional expertise and comprehensive solutions for complete IT needs including IT development, implementation and maintenance services. We also provide excellent support for data entry, IT security, website hosting, backup and disaster recovery as well as internal projects to support our own growing business.
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The Tech Support will be mainly assigned to monitor and maintain the organization's computer systems and networks. Specifically, be held responsible for diagnosing any hardware or software faults that will be found in these systems; subsequently, provide appropriate and prompt resolution to the issues raised.
Provides day to day support and maintenance on workstations, servers and network devices.
Attends to Australasia, US, Europe and local clients on IT issues such as desktop software installation and application troubleshooting.
Provide support on Autotask ticketing system for resolution.
Manages and resolves technical issues for enterprise clients through remote (online and via telephone) support.
Customer service oriented that caters solution to product, system and network problems of low to high complexity.
Candidate must possess at least a Bachelor’s/Technical Vocation/College Degree in Information Technology/Information Communication Technology, Computer Engineering, Systems Network Administration or equivalent.
At least 1 year of professional and related experience
Able to work independently in a team environment
Thorough knowledge of hardware design and configuration of the computer system, mobile phones, and other electronic products
Above average communications skills and fluent with the use of the English language
Willing to be assigned on a graveyard work schedule or work on weekends