Outside Negros Occidental : UG/F Pioneer House Bldg., Cardinal Rosales Ave. cor. Panglao St., Cebu Business Park, Cebu City, Cebu
Posted on : November 02, 2019
Job ID : 341428
Be You, Lead the New at Accenture.
Work where you’re inspired to explore your passions, where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. And get the tools you need to keep learning and growing so you stay continually ahead of the game while making a difference in the world.
What are some of the benefits available for Accenture employees?
We offer our people a “Total Rewards” package that includes competitive and performance-based compensation, professional development opportunities and market-relevant benefits that go beyond the basic salary.
What we offer:
Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
Expanded maternity leave up to 120 days*
Expanded paternity leave up to 30 days*
Employee Stock Purchase Plan
Loyalty and Christmas Gift
Inclusion and Diversity Benefits
Car and Housing Plan
Company-sponsored trainings, upskilling, and certification
Flexible Working Arrangements
Healthy and Encouraging Work Environment
*Terms and conditions apply
SERVICE DELIVERY OPERATIONS MANAGER
Bachelor’s degree graduate of any course
At least 12 years work related experience
At least 5 years of leadership experience in the same capacity within the BPO industry
Operations background, managed a program of 100 – 200 FTE
Report status to onshore verification team, implementation Managers and sales field
Work with offshore management to create and maintain work plans
Encourage and implement continuous improvement measures on day-to-day basis within area of responsibility
Provide coaching, mentoring, and performance feedback to team members
Identify and track issues, risks and action item, provides status to affected stakeholders, and facilitates resolution
Work with clients on ad-hoc requests
Facilitate program status review session
Assist in delivering end user training
Accenture’s culture of equality nurtures innovation. We are committed to achieving a gender balanced workforce by 2025. Be part of the future workforce. Join us!
Inclusion and diversity are fundamental to Accenture’s culture and core values. This is key to our innovative, collaborative and high-energy work environment. Having a diverse, gender balanced workforce with different capabilities, perspectives, and experiences is the Accenture Way.
Who we are?
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.