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Accenture

Service Delivery Operations Manager

Managerial / Supervisory

Accenture

With business certificates 
Outside Negros Occidental : UG/F Pioneer House Bldg., Cardinal Rosales Ave. cor. Panglao St., Cebu Business Park, Cebu City, Cebu
Posted on : November 02, 2019
Job ID : 341428

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Details

Be You, Lead the New at Accenture.
 
Work where you’re inspired to explore your passions, where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. And get the tools you need to keep learning and growing so you stay continually ahead of the game while making a difference in the world.
 
What are some of the benefits available for Accenture employees?
 
We offer our people a “Total Rewards” package that includes competitive and performance-based compensation, professional development opportunities and market-relevant benefits that go beyond the basic salary.
 
What we offer:
  • Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Plan
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Night Differential
  • Allowances
  • Car and Housing Plan
  • Company-sponsored trainings, upskilling, and certification
  • Flexible Working Arrangements
  • Healthy and Encouraging Work Environment
*Terms and conditions apply
 
SERVICE DELIVERY OPERATIONS MANAGER
 
Qualifications:
  • Bachelor’s degree graduate of any course
  • At least 12 years work related experience
  • At least 5 years of leadership experience in the same capacity within the BPO industry
  • Operations background, managed a program of 100 – 200 FTE
Responsibilities:
  • Report status to onshore verification team, implementation Managers and sales field
  • Work with offshore management to create and maintain work plans
  • Encourage and implement continuous improvement measures on day-to-day basis within area of responsibility
  • Provide coaching, mentoring, and performance feedback to team members
  • Identify and track issues, risks and action item, provides status to affected stakeholders, and facilitates resolution
  • Work with clients on ad-hoc requests
  • Facilitate program status review session
  • Assist in delivering end user training
 
Accenture’s culture of equality nurtures innovation. We are committed to achieving a gender balanced workforce by 2025. Be part of the future workforce. Join us!  
 
Inclusion and diversity are fundamental to Accenture’s culture and core values. This is key to our innovative, collaborative and high-energy work environment. Having a diverse, gender balanced workforce with different capabilities, perspectives, and experiences is the Accenture Way.
 
Who we are?
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
 
For more information about Accenture Careers in Cebu, visit our website at careers.accenture.com/cebu.


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