16/F eBloc 2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City, Cebu
Posted on : November 02, 2019
Job ID : 341425
Be You, Lead the New at Accenture.
Work where you’re inspired to explore your passions, where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. And get the tools you need to keep learning and growing so you stay continually ahead of the game while making a difference in the world.
What are some of the benefits available for Accenture employees?
We offer our people a “Total Rewards” package that includes competitive and performance-based compensation, professional development opportunities and market-relevant benefits that go beyond the basic salary.
What we offer:
Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
Expanded maternity leave up to 120 days*
Expanded paternity leave up to 30 days*
Employee Stock Purchase Plan
Loyalty and Christmas Gift
Inclusion and Diversity Benefits
Car and Housing Plan
Company-sponsored trainings, upskilling, and certification
Flexible Working Arrangements
Healthy and Encouraging Work Environment
*Terms and conditions apply
MANDARIN SPEAKING ANALYSTS
Graduate of any Bachelor’s degree
Must be proficient with English and Mandarin language (written and oral)
Work experience in the BPO industry is preferred
Willing to work on a night shift or cyclical shifting schedule
Fresh graduates are welcome to apply
Receive inbound issues or requests from client business users, end users and third-party organization
Accept and process inbound incidents or requests via phone, email, portal or chat
Document monitor and process through completion all incidents or requests through defined ticketing system
Follow defined troubleshooting procedures documented in Knowledge Management tool
Process service requests such as but not limited to password reset, ID and access management, etc.
Perform follow-up until incidents or requests are resolved by performing outbound calls, chats or emails
Categorize, coordinate and escalate incidents or requests to SMEs, leads and different support groups as needed
Complete and pass all required trainings and assessments
Pass all set metrics and KPIs (key performance indicators)
Understand and apply customer service level agreement
Develop and maintain expertise for tools used
Identify and implement quality improvement methods
Seek opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback
Perform ad hoc tasks related to Incident Management, Change Management and Service Request as instructed by leads
Accenture’s culture of equality nurtures innovation. We are committed to achieving a gender balanced workforce by 2025. Be part of the future workforce. Join us!
Inclusion and diversity are fundamental to Accenture’s culture and core values. This is key to our innovative, collaborative and high-energy work environment. Having a diverse, gender balanced workforce with different capabilities, perspectives, and experiences is the Accenture Way.