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Accenture

Mandarin Speaking Analysts

1 Year or less Experience High School graduates are welcome

Accenture

With business certificates 
16/F eBloc 2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City, Cebu
Posted on : November 02, 2019
Job ID : 341425

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Details

Be You, Lead the New at Accenture.
 
Work where you’re inspired to explore your passions, where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. And get the tools you need to keep learning and growing so you stay continually ahead of the game while making a difference in the world.
 
What are some of the benefits available for Accenture employees?
 
We offer our people a “Total Rewards” package that includes competitive and performance-based compensation, professional development opportunities and market-relevant benefits that go beyond the basic salary.
 
What we offer:
  • Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Plan
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Night Differential
  • Allowances
  • Car and Housing Plan
  • Company-sponsored trainings, upskilling, and certification
  • Flexible Working Arrangements
  • Healthy and Encouraging Work Environment
*Terms and conditions apply

MANDARIN SPEAKING ANALYSTS

Qualifications:
  • Graduate of any Bachelor’s degree
  • Must be proficient with English and Mandarin language (written and oral)
  • Work experience in the BPO industry is preferred
  • Willing to work on a night shift or cyclical shifting schedule
  • Fresh graduates are welcome to apply
Responsibilities:
  • Receive inbound issues or requests from client business users, end users and third-party organization
  • Accept and process inbound incidents or requests via phone, email, portal or chat
  • Document monitor and process through completion all incidents or requests through defined ticketing system
  • Follow defined troubleshooting procedures documented in Knowledge Management tool
  • Process service requests such as but not limited to password reset, ID and access management, etc.
  • Perform follow-up until incidents or requests are resolved by performing outbound calls, chats or emails
  • Categorize, coordinate and escalate incidents or requests to SMEs, leads and different support groups as needed
  • Complete and pass all required trainings and assessments
  • Pass all set metrics and KPIs (key performance indicators)
  • Understand and apply customer service level agreement
  • Develop and maintain expertise for tools used
  • Identify and implement quality improvement methods
  • Seek opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback
  • Perform ad hoc tasks related to Incident Management, Change Management and Service Request as instructed by leads
Accenture’s culture of equality nurtures innovation. We are committed to achieving a gender balanced workforce by 2025. Be part of the future workforce. Join us! 

Inclusion and diversity are fundamental to Accenture’s culture and core values. This is key to our innovative, collaborative and high-energy work environment. Having a diverse, gender balanced workforce with different capabilities, perspectives, and experiences is the Accenture Way.


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