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Ksearch Asia Consulting, Inc.

E-Commerce Support Manager

Ksearch Asia Consulting, Inc.

22/F 139 Corporate Center Building, 139 Valero Street, Salcedo Village, Makati, Metro Manila
Posted on : November 17, 2019
Job ID : 341266


Is currently looking for:
Job Description:
  • As a Support Manager, you will assist in creating, running and managing L2/L3 Operations and interdependencies to ensure process adherence and high level of customer satisfaction.
  • The Support Manager is ultimately responsible for the quality of Services and Deliverables for clients.
  • 8+ years of experience in managing an eCommerce application support and maintenance team and/or a software product support organization including hiring, training, retaining, terminating and promoting individuals
  • 5+ years of experience in delivering IT solutions in a globally distributed environment
  • Good understanding of typical Web development languages (PHP, Python, Java, Javascript) and relational databases is required
  • Understanding of standard application and development lifecycle frameworks such as, Agile, Scrum and Waterfall
  • Experience with source code management strategies (e.g. forking, branching) and ITIL support process methodologies (e.g. change management, incident management, release management)
  • Advanced knowledge of PHP (with MVC frameworks) and MySQL is required
  • Experience with Magento, Salesfore Commerce Cloud or Hybris is a strong differentiator
For more information about our company, visit our website:

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