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Curogram, Inc.

Retention / Account Manager

Curogram, Inc.

Established in 2016 | 11-50 employees
Unit 1017 10th Floor Building 8163-D, Yabut Street, Guadalupe Nuevo, Makati, Metro Manila
Total vacancies for this job title : 1
Posted on : November 14, 2019
Job ID : 340801

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Details

RETENTION / ACCOUNT MANAGER
 
Job Description 
  • Ability to catch opportunities to highlight certain product benefits
  • Handles month-to-month subscription
  • Monitor accounts of inactivity and quickly reach out to clients to figure out if there are any issues.
  • Escalate issues and coordinate with the Active Sync Team and/or the Engineering Team to fix the issue
  • Build rapport or a good relationship with clients to make sure they're taken care of and their needs are met
  • Highlight benefits of using Curogram whenever possible in conversations with clients
Qualifications  
  • With extensive Customer Service experience
  • Excellent verbal and written english
  • Sales background is preferred but not required
  • good listener and a problem solver
  • With technical Support experience support for a software company
  • Ability to work during US hours 6am PST to 6pm PST 
  • Must be willing to work onsite in Makati office
  • Organized and disciplined - consistency in attendance


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