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Continuum

Team Leader - BPO

Managerial / Supervisory

Continuum

G/F of Skyrise Alpha, Cebu Business Park, Cebu City, Cebu
Posted on : October 15, 2019
Job ID : 339391

Details

Team Leader - BPO
 
PERKS:
  • State of the art facilities & good work environment
  • Life Insurance upon joining and performance based incentive
  • 5 Days paid Emergency Leave
  • 12 Days paid Vacation Leave
  • 12 Days paid Sick Leave
  • HMO
  • Work-Life Balance
APPLY AS A TEAM LEAD & START ASAP!

QUALIFICATIONS:
  • A graduate of a bachelor’s degree in ANY field
  • Should have at least 2 years of solid experience as a Supervisor  in a BPO Setting
  • Can manage a team of 15 agents or more
  • Good Written and Oral English communications skills
  • Results-oriented and patient at work
  • Willing to work extended shifts, holidays and weekends
  • Excellent Interpersonal Skills
  • A Team-player
RESPONSIBILITIES:
  • Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems
  • Establishes and implements performance and service standards
  • Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations
  • Ensures productivity meets or exceeds service and quality standards
  • Develops departmental budget and controls cost
  • All other duties as assigned
 


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