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Conduent

HIRING: Assistant Supervisor / SME

Managerial / Supervisory

Conduent

With business certificates | Established in 2005 | 5001-10,000 employees
G/F, Skyrise Alpha, Cebu Business Park, Cebu City, Cebu
Posted on : October 15, 2019
Job ID : 337455

Details

Our customer care services and call centers have been embraced by top companies worldwide. Our Fortune-500 clients rely on our vast expertise in customer care management. Our customer care and call center solutions leverage world class voice, chat, email, and social technologies. We have over 15,000 employees in major international markets and serve tier 1 clients across multiple industry verticals
 
JOIN ASAP & ENJOY AMAZING COMPENSATION PACKAGE!
 
PERKS YOU CAN GET JOINING CONDUENT:
  • Life Insurance upon joining and performance-based incentive
  • 5 Days paid Emergency Leave
  • 12 Days paid Vacation Leave
  • 12 Days paid Sick Leave
  • HMO
  • Work-Life Balance
HIRING: ASSISTANT SUPERVISOR / SME
 
QUALIFICATIONS:
  • Willing to work in a BPO industry 
  • Amenable to Shifting Schedule
  • Amenable to work in Cebu Business Park
  • Can start ASAP
  • Subject Matter Expert Background (BPO Industry)
DUTIES and RESPONSIBILITIES:
  • Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems.
  • Establishes and implements performance and service standards.
  • Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations.
  • Ensures productivity meets or exceeds service and quality standards.
  • Develops departmental budget and controls costs.
  • Supports ongoing training and quality control procedures.
  • Performs weekly, monthly and, quarterly progress review with customer service representatives
  • Reports directly to call center manager.
  • Develops customer service reps and assures all procedures are followed.
  • Completes other duties as assigned.
 
Visit our Website: www.Conduent.com


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