9th floor Chinabank Corporate Center, Cebu Business Park, Cebu City, Cebu
Total vacancies for this job title : 1
Posted on : October 15, 2019
Job ID : 337011
Acts as the primary liaison between Management and the Collections floor
Demonstrates a strong sense of the larger focus of the Company and maintains an understanding of the other departments
Coordinates and helps facilitate communication within and between departments
Participates in new hire interviews as well as disciplinary meetings
Assists with the creation and updating of all collections materials including policies and procedures, new hire training, weekly trend reports, scheduling, etc.
Maintain Regulatory Compliance at all times
Monitors, supports, and coaches team members on a day to day basis.
Meets or exceeds the goals set by the Collections Manager for Collection’s targets and services to clients
Job Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires “people” skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.
Must be able to sit for prolonged periods of time
Requires working at a desk to use a phone and computer
Normal sight and hearing ability
EDUCATION AND QUALIFICATIONS:
High School Diploma or equivalent is required; college level course with an emphasis on business studies or a professional certificate is preferred
Excellent communication skills
Prior exposure to difficult collection activities and previous supervisory experience preferred
Strong analytical skills
Ability to work independently and as a team member
Above average computer knowledge with strong typing skills
A minimum of 2 years industry experience (Call Center, Collections, and/or Sub-Prime Auto) is preferred, a minimum of 1 year Collections experience required.