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eLink Systems & Concepts Corp.

Collections Supervisor

Managerial / Supervisory

eLink Systems & Concepts Corp.

Established in 2012 | 51-200 employees
9th floor Chinabank Corporate Center, Cebu Business Park, Cebu City, Cebu
Total vacancies for this job title : 1
Posted on : October 15, 2019
Job ID : 337011

Details

COLLECTIONS SUPERVISOR
 
Responsibilities/Duties:
  • Acts as the primary liaison between Management and the Collections floor
  • Demonstrates a strong sense of the larger focus of the Company and maintains an understanding of the other departments
  • Coordinates and helps facilitate communication within and between departments
  • Participates in new hire interviews as well as disciplinary meetings
  • Assists with the creation and updating of all collections materials including policies and procedures, new hire training, weekly trend reports, scheduling, etc.
  • Maintain Regulatory Compliance at all times
  • Monitors, supports, and coaches team members on a day to day basis.
  • Meets or exceeds the goals set by the Collections Manager for Collection’s targets and services to clients
Qualifications
 
Job Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires “people” skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.
 
Physical Demands:
  • Must be able to sit for prolonged periods of time
  • Fast-paced environment
  • Requires working at a desk to use a phone and computer
  • Normal sight and hearing ability
EDUCATION AND QUALIFICATIONS:
  • High School Diploma or equivalent is required; college level course with an emphasis on business studies or a professional certificate is preferred
  • Excellent communication skills
  • Prior exposure to difficult collection activities and previous supervisory experience preferred
  • Strong analytical skills
  • Ability to work independently and as a team member
  • Above average computer knowledge with strong typing skills
  • A minimum of 2 years industry experience (Call Center, Collections, and/or Sub-Prime Auto) is preferred, a minimum of 1 year Collections experience required.
Personality:
  • Results-Oriented
  • Decision Making
  • Organizational skills
  • Teamwork
  • Interpersonal skills and Relationship Building
  • Flexibility
  • Stress Tolerance
  • Detailed Oriented
Language Skills: English


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