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Orbit Teleservices - Cebu City

Chat Support Representative / Email Support Representative / Customer Service Assistant

Orbit Teleservices - Cebu City

With business certificates
Established in 2016 | 51-200 employees
5th Floor of Krizia Building, Gorordo Avenue, Lahug, Cebu City, Cebu
Total vacancies for this job title : Over 100
Posted on : December 03, 2019
Job ID : 337004

Details

Orbit Teleservices helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients.
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Here’s What Orbit Cebu Can Offer You.
  • 3 Dependents can be enrolled in our HMO after 3 months
  • 13th Month Pay
  • Departmental Awards
  • Maternity/Paternity Leave
  • Paid leaves 1SL/1VL per month can accumulate if unused
  • Attendance Bonus
  • 10%-15% DISCOUNT on Partner Gyms
  • We are Open to employees who'd like to study while working (no financial assistance)
  • Competitively priced earnings packages
  • Occupation advancement: Obtain growth by way of numerous trainings
  • Word of mouth program: Receive rewards for effectively referring your pals and family members to be a part of our organization by means of our Employee Referral Program
Our expertise covers a wide-array of industries ranging from:
  • Product and Consumer Support
  • Healthcare Insurance
  • Technical Support
  • Financial Services
Be a part of one of the premier brand names in the world and feel the excitement of State-of-the-art Technological innovation! We are currently in need of Chat Support Representative/ Email Support Representative/ Customer Service Assistant in our Cebu site!

Job Description: 
  • Answer and address all incoming online chat support requests and emails
  • Ability to successfully resolve multiple incoming online chat support requests at a time.
  • Be primary point of contact for all undocumented online chat support issues.
  • Take ownership of each online chat support request issue and effectively bring it to resolution or escalation.
  • Own and follow through on all online chat support requests from customers; both internal and external.
  • Ensure complete resolution of issue(s) in order to prevent repeat online chat support requests, if no resolution, escalate to appropriate channel.
  • Provide backup phone/voicemail support when necessary.
Qualifications:
  • Must have finished at least two years in college
  • Self-motivated
  • Good English communication skills
  • Team Player
  • Requires minimum supervision


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