Orbit Teleservices helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients.
Here’s What Orbit Cebu Can Offer You.
- 3 Dependents can be enrolled in our HMO after 3 months
- 13th Month Pay
- Departmental Awards
- Maternity/Paternity Leave
- Paid leaves 1SL/1VL per month can accumulate if unused
- Attendance Bonus
- 10%-15% DISCOUNT on Partner Gyms
- We are Open to employees who'd like to study while working (no financial assistance)
- Competitively priced earnings packages
- Occupation advancement: Obtain growth by way of numerous trainings
- Word of mouth program: Receive rewards for effectively referring your pals and family members to be a part of our organization by means of our Employee Referral Program
Our expertise covers a wide-array of industries ranging from:
- Product and Consumer Support
- Healthcare Insurance
- Technical Support
- Financial Services
Be a part of one of the premier brand names in the world and feel the excitement of State-of-the-art Technological innovation! We are currently in need of Chat Support Representative/ Email Support Representative/ Customer Service Assistant in our Cebu site!
- Answer and address all incoming online chat support requests and emails
- Ability to successfully resolve multiple incoming online chat support requests at a time.
- Be primary point of contact for all undocumented online chat support issues.
- Take ownership of each online chat support request issue and effectively bring it to resolution or escalation.
- Own and follow through on all online chat support requests from customers; both internal and external.
- Ensure complete resolution of issue(s) in order to prevent repeat online chat support requests, if no resolution, escalate to appropriate channel.
- Provide backup phone/voicemail support when necessary.
- Must have finished at least two years in college
- Good English communication skills
- Team Player
- Requires minimum supervision