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Sytian IT Solutions Inc.

Customer Support Specialist

Sytian IT Solutions Inc.

Unit 309, TDS Bldg. #72 Kamias Road, Brgy. East Kamias, Quezon City, Metro Manila
Posted on : October 05, 2019
Job ID : 336568


Sytian IT Solutions is a duly registered web design and I.T. company since 2006 and is based in Kamias Road, Quezon City, Philippines. Armed with full-time highly-skilled, competent and professional programmers and web developers, creative graphic designers, and sincere and trustworthy sales and marketing executives, it has deployed 858 projects (as of January 2017) both local and abroad.
Is currently looking for:
  • Responds to existing Zensoft customer inquiries via phone, chat and/or email.
  • Make outbound support calls to our existing Zensoft clients
  • Develop relationships with existing clients and gather the correct information regarding their account
  • Ensure optimal product usage through account monitoring, client interactions, and ongoing training.
  • Provide an unrivaled level of technical support
  • Uncover client needs and goals with good questioning practices and listening skills
  • Gain an understanding of the clients’ renewal decision-making process
  • On-board/ train new clients in using the software
  • Monitor service tickets and ensure timely closure of all assigned tickets.
  • Collaborate and facilitate communication with Sales and Product Development teams to resolve issues.
  • Assist the Quality Assurance team with product testing and validation during deploys and migrations.
  • Document and advocate for the feature and product enhancement requests from customers
  • Fresh grads may apply
  • Highly-motivated and goal-oriented
  • Organized, with keen attention to detail
  • Strong written and verbal communication skills both English and Tagalog. Must be able to effectively communicate over the phone, via email/web, and in person.
  • Works well with minimal supervision. You take charge and can operate autonomously
  • Authentically curious, passion for learning and improving oneself
  • Exceptional prioritization skills
  • Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork, and creative energy to achieve success.
  • Problem Solving/Critical Thinking – Have a good framework is key but the ability to recognize the uniqueness of each situation and think outside the box is essential to success.
  • Patience/Composure/Consistency – We love our clients! Even the difficult ones. Sometimes you need a thick skin to win them over and make them love you back.
  • Communication/Listening – Using sound communications and active listening skills to ensure you are getting your message across and/or understanding other people’s messages is crucial.

Applications for this job are now closed.
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