With business certificates | Established in 2014 | 51-200 employees
Cebu City, Cebu
Posted on : October 10, 2019
Job ID : 336521
AMIHAN GLOBAL STRATEGIES PHILS., INC.
DESIGNING DIGITAL TRANSFORMATION
We are Amihan Global Strategies, a technology company that designs and implements digital transformation along side its clients. With our innovative mindset, fast-paced culture and talented global team, we offer our technology expertise-focused on customer engagement, big data and analytics, and infrastructure solutions - to top corporations in South East Asia.
“Designing Digital Transformation” means we help companies build a digital roadmap, provide them with the ideal technology, and enable them to act on their vision with the appropriate team and thinking, thus molding them into future-ready organizations.
Amihan specializes in strategy and execution, and we engage with clients using agile methodology. We draw from our roots intechnology, industry experience, and Open Source development to deliver solutions rapidly and cost-efficiently.
With a globally educated team steeped with local expertise, Amihan now operates in Manila and Cebu in the Philippines, with satellite offices in Los Angeles and Singapore.
SOLUTIONS AND SERVICES
BREAKTHROUGH TRANSFORMATION CONSULTING
Bridge the gap between where your organizationis now and where you want it to be withs trategic and technical consulting services that enable you to innovate and thrive
Is urgently in need of:
SUPPORT DESK MANAGER
The Support Desk Manager will establish goals and objectives for the support desk operation that support and match the organization’s overall aspirations. This person will manage the performance of the support desk & support to clients (internal and external) and ensure that service levels are achieved.
They will ensure that customer expectations are met or exceeded. This person will be responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide excellent customer service and meet or exceed requirements.
Management of Scope of Work:
Ensuring contracts are carried out according to agreed terms
Ensure that contract terms and conditions are met
Assisting customers with using our services throughout projects
Management of Client Relationship:
Foster positive relationships with our customers as their primary point of contact
Help clients implement services and plan projects effectively
Address customer issues with speed and efficiency
Prepare reports on project performance
Management of Business Relationship:
Helping solve client problems and managing financial aspects of contracts
Manage invoices and bills for assigned customers
Identify upselling and cross-selling opportunities
Work with sales teams to generate new business
Qualifications and Skills
Proven experience as an Engagement Manager
Project management experience
Background in sales and customer service is a plus
Proficient in MS Office and CRM/project management software
Technology savvy and willingness to learn new technology platforms
Strong organizational and multitasking skills
Excellent verbal and written communication abilities