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Senior Process Excellence Manager – Black Belt / Master Black Belt

Managerial / Supervisory

Cognizant Technology Solutions

With business certificates | Established in 1994 | 10,000+ employees
Cebu City, Cebu
Posted on : October 05, 2019
Job ID : 336419

Details

Senior Process Excellence Manager – Black Belt / Master Black Belt
 
Performance Consulting follows a hypothesis-driven, fact-based approach to problem solving. The ability to solve critical business problems along with the diversity and backgrounds of individuals distinguish Performance Consulting from other areas of the Firm. Typical project teams are comprised of 2 to 4 members, many of whom are former management consultants (internal or external). Projects are usually 4 to 12 weeks long, depending on complexity and scope.

The role of Senior Process Excellence Manager partners with the senior management across CCB Operations to prioritize, lead, and execute problem solving, issue identification, and performance improvement projects. Oversee multiple work streams and must collaborate with teams to build hypotheses, conduct analyses, and develop executive-level presentations to share key findings and key recommendations.

RESPONSIBILITIES
  • “Own” day-to-day project management and delivery of entire engagement and impactful recommendations and provide coaching to client teams as they implement recommendations.
  • Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
  • Work with team to develop work plans to test / evaluate strategies and insights which could span process improvement, organizational change, and functional strategy efforts
  • Drive performance improvement through improved end-to-end process design and management
  • Drive Quality, Cost, and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma and Capacity Planning.
  • Advise and influence senior leaders and business executives on key business decisions and major change initiatives
  • Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement
  • Lead interview campaigns, working sessions, and senior client presentations; maintain composure and presence in difficult client meets.
Team Leadership
  • Lead one or more client projects, including managing multiple associates / analysts across several work streams
  • Collaborate with clients to build hypothesis sets, analyses, and roadmaps for solutions
  • Develop junior team members both formally and informally, including serving as a mentor
  • Identify potential roadblocks / obstacles and escalate issues as needed
  • Serves as a catalyst for Change Management.
QUALIFICATIONS:
 
  • The ideal candidate will have Six Sigma  Certification at a management consulting firm or in an internal consulting, process re-engineering or change management role (or 8+ years of experience in one of these roles in lieu of an MBA) 
  • Problem solving skills - Superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions
  • Client management skills - Advanced ability to closely partner with senior and line managers and other stakeholders on projects.
  • Project management skills - Proven ability to frame projects and establish required governance to move projects forward. S/he will have to engage appropriate resources from within the team, from the line areas specifically sponsoring the project, and potentially external consultants or other support areas with the Firm
  • Communications skills - Strong written and oral executive-level communications skills
  • Experience in the financial services industry is preferred, but not mandatory
  • Demonstrated process improvement experience required with formal Lean/Six Sigma certification a plus
  • Experience and knowledge of change management principles, methodologies and tools (experience with Prosci/ADKAR methodology or similar formal change management methodologies is a plus).


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