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Continuum

URGENT: Operations Manager

Managerial / Supervisory

Continuum

G/F of Skyrise Alpha, Cebu Business Park, Cebu City, Cebu
Posted on : September 23, 2019
Job ID : 336415

Details

URGENT: OPERATIONS MANAGER
 
PERKS:
  • State of the art facilities & good work environment
  • Life Insurance upon joining and performance based incentive
  • 5 Days paid Emergency Leave
  • 12 Days paid Vacation Leave
  • 12 Days paid Sick Leave
  • HMO
  • Work-Life Balance
QUALIFICATIONS:
  • Candidate must possess at least a Bachelor's/College Degree/Post Graduate Diploma / Master's Degree, business related field.
  • Must have at least 3 years of working experience in a similar role within the BPO industry is required for this position   
  • Strong process and analytical skills
  • Proven ability to leverage on technology and automated solutions
  • Ability to translate business strategy to detailed processes with high attention to details
  • Excellent people management skills 100+ people
  • Excellent oral and written communication skills
  • Organization savvy
  • Strong Business Management Orientation
  • Willing to work on a graveyard shift
  • Preferably residing within Cebu.
JOB DESCRIPTION:
  • Responsible for the overall operations and for the delivery of operational and company objectives.
  • Create an environment which is consistent with the company’s values and objectives.
  • Proactively maintain regular engagement with key client contacts in line with client expectations.
  • Ensure delivery of client targets including day to day service levels, customer experience, quality measures and compliance measures.
  • Responsible for handling, developing and managing team leaders, accounts point of contacts and different members of the support team.
  • Analyses and breaks down ambiguous or complex issues into concrete deliverables and takes responsibility for ensuring deliverables are met.
  • Recruit, develop, motivate and boost the team’s morale.
  • Initiate various system and procedure enhancements to establish a more efficient operations.
  • Identify areas of opportunities to enhance or streamline existing processes.
  • A broad understanding of requirements of small to medium businesses.
  • Perform other duties as assigned from time to time. 
 


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