AGILE BUSINESS TECHNOLOGIES
Agile Business Technologies is committed to provide clients with efficient, convenient, and affordable business solutions tools that monitor business productivity to achieve business goals and maximize opportunities for growth. We empower businesses to deliver more value for their customers by revolutionizing how business operations are managed. This will position Agile Business Technologies as the top of mind business solutions and expert advice provider in the Philippines.
Agile Business Technologies invests in its employees. Our people will always be our strength.
- We are committed to help clients maximize their opportunities for growth. We listen attentively to your needs and correctly diagnose issues that can impede your progress.
- We adhere to a code of business ethics. We do the right thing even if nobody is watching.
- We value our clients through active listening. As a result, we truly understand your needs and provide you with value-for-money solutions and customer-centric services.
- Our Team members’ value open communication with one another. We work best when there is confidence in each other’s skills and work ethics.
- We make it a point to find a better way.
Passion for Excellence
- Our Team members have set of strategies that help them excel in their personal lives and work. We strive for holistic improvement in both professional and personal aspects of our team members.
- We strive for excellence because every client deserves services that exceeds expectations.
ABT is currently in need of passionate individuals to help us continue to provide customized business solutions to our growing clientele.
We are in search of a BUSINESS DEVELOPMENT MANAGER to lead a team of customer-oriented individuals. The successful candidate shall take charge of:
Ensure that all customer inquiries, concerns and requests are attended to in a timely manner and the these are all properly communicated to the technical team for resolution.
DUTIES AND RESPONSIBILITIES:
- Responsible of monitoring the development of requests forwarded to the team, and shall ensure that clients are provided with constant updates.
- Builds and maintains client relationship through constant communications and proactive provision of client feedback on concerns and requests.
- Conducts business reviews that are relevant to the forming of initiatives that improve client experience.
- Conducts constant client visitations and meeting to ensure client satisfaction and possible business and service expansion/growth.
- Manages a team of Client Relations Specialist and ensure that the Client Relations Team is able to hit their goals.
- Letting customers know about other products the company offers.
- Achieving client relationship targets and KPI’s as set by the General Manager.
- Ensures that all issues/concerns and/or requests of clients are properly cascaded and communicated to the Technical Relations Manager for appropriate resolution and attention.
- The CRM will also be responsible of monitoring the development of requests forwarded to the Technical team, and shall ensure that clients are provided with constant updates.
- Monitors company performance against service level agreements and flagging potential issues.
- Updates Client database to ensure that accurate and up to date client information are available.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
- A graduate of any 4-year course preferably Business Administration and/or any Business-Related Courses.
- With at least 2 years of relevant experience in the same capacity is required.
- Possess the ability to multi-task.
- With excellent communication skills, both oral and written
- Possess strong leadership skill and attributes.
- Open to occasionally travel within provinces of the Philippines.
- Must be a self-starter with the ability to implement new and innovative and initiate activities to better client experience.
- Must be proficient in the use of Microsoft Applications such as WORD and EXCEL and POWERPOINT.
- Possess solid knowledge in market research techniques, statistical and data analysis.
We are excited to hearing from you.