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Spanish Speaking Customer Service Representative (Cebu-Based)

1 Year or less Experience

Company Confidential

With business certificates  | 501-1000 employees
Cebu IT Park, Lahug, Cebu City, Cebu
Posted on : October 28, 2019
Job ID : 335698



Basic Purpose/function:
This function oversees the progress of ongoing projects, serving both as a customer service agent and production coordinator form the time of a manuscript’s submission to its successful publication.
  • Acts as a point of contact between the authors and the designers. 
  • Expected to work with Spanish, Latin and American clients.
  • In addition to operating as an information exchange for their portfolio of clients, the CS representative addresses and solves problems that may occur during the process to facilitate excellent customer satisfaction.
  • At least a Bachelor's/College Degree, Post Graduate Diploma/Master's Degree of any field.
  • Customer service experience is a plus
  • Mature, attentive to details, open-minded
  • Must be a team player and be able to multitask
  • Excellent Analytical and Comprehension Skills
  • Independent, can work with minimal supervision
  • Knowledge in MS Excel is a plus
  • Willing to work on night shift and shifting schedules
  • Willing to work in Cebu IT Park
  • Must be proficient in oral and written English and Spanish language

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