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Spanish Speaking Customer Service Representative (Cebu-Based)

1 Year or less Experience

Company Confidential

With business certificates  | 501-1000 employees
Cebu IT Park, Lahug, Cebu City, Cebu
Posted on : October 28, 2019
Job ID : 335698

Details

SPANISH SPEAKING CUSTOMER SERVICE REPRESENTATIVE

Basic Purpose/function:
 
This function oversees the progress of ongoing projects, serving both as a customer service agent and production coordinator form the time of a manuscript’s submission to its successful publication.
  • Acts as a point of contact between the authors and the designers. 
  • Expected to work with Spanish, Latin and American clients.
  • In addition to operating as an information exchange for their portfolio of clients, the CS representative addresses and solves problems that may occur during the process to facilitate excellent customer satisfaction.
Qualifications:
  • At least a Bachelor's/College Degree, Post Graduate Diploma/Master's Degree of any field.
  • Customer service experience is a plus
  • Mature, attentive to details, open-minded
  • Must be a team player and be able to multitask
  • Excellent Analytical and Comprehension Skills
  • Independent, can work with minimal supervision
  • Knowledge in MS Excel is a plus
  • Willing to work on night shift and shifting schedules
  • Willing to work in Cebu IT Park
  • Must be proficient in oral and written English and Spanish language


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