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Conduent

Urgent Hiring: Operations Manager (Health Care Account)

Managerial / Supervisory

Conduent

With business certificates | Established in 2005 | 5001-10,000 employees
GF Skyrise Alpha, Cebu Business Park, Cebu City, Cebu
Posted on : September 29, 2019
Job ID : 335393

Details

HIRING: OPERATIONS MANAGER (HEALTH CARE ACCOUNT)
 
Our customer care services and call centers have been embraced by top companies worldwide. Our Fortune-500 clients rely on our vast expertise in customer care management. Our customer care and call center solutions leverage world class voice, chat, email, and social technologies. We have over 15,000 employees in major international markets and serve tier 1 clients across multiple industry verticals
 
JOIN ASAP & ENJOY OUR AMAZING COMPENSATION PACKAGE!
 
PERKS YOU CAN GET JOINING CONDUENT:
  • Life Insurance upon joining and performance based incentive
  • 5 Days paid Emergency Leave
  • 12 Days paid Vacation Leave
  • 12 Days paid Sick Leave
  • HMO
  • Work-Life Balance
REQUIREMENTS:
  • Candidate must possess at least a Bachelor's/College Degree/Post Graduate Diploma / Master's Degree, business related field.
  • Must have at least 3 years of working experience in a similar role within the BPO industry is required for this position  
  • Strong process and analytical skills
  • Proven ability to leverage on technology and automated solutions
  • Ability to translate business strategy to detailed processes with high attention to details
  • Excellent people management skills 500+ people
  • Excellent oral and written communication skills
  • Organization savvy
  • Strong Business Management Orientation
  • Willing to work on a shifting schedule
JOB DESCRIPTION:
  • Oversees and manages the operations of a business unit(s) with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR, facilities).
  • Manages the client relationship ensuring customer satisfaction.
  • Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
  • Provides budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel.
  • Typically utilizes management skills more than technical skills.
  • These management positions require strong technical, communication and management skills and extensive experience in managing the operations of a business.
  • SBU Managers I or Operations Manager generally manage multiple business units or large client accounts
  • Completes other duties as assigned.
 
Visit our Website: www.Conduent.com


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