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Grand Convention Center of Cebu

Sales Reservation Officer

1 Year or less Experience

Grand Convention Center of Cebu

Established in 2013 | 201-500 employees
Cebu City, Cebu
Posted on : October 10, 2019
Job ID : 335055


The Grand Convention Center of Cebu, owned and operated by 101 Restaurant City Inc. has been serving the palettes of hundreds of people from all over the Philippines. We have become the first choice when it comes to affordable and delicious food that many patrons have grown to love.
Celebrating excellence, we are proud to bring you to the new Grand Convention Center of Cebu!
  • Bachelor's Degree holder or Collage Graduate
  • With at least one year experience as Sales Reservation Officer in Food/Hospitality Industry
  • Responsible for answering phone and booking events
  • Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
  • Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
  • Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
  • Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
  • Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
  • Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.
  • Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
  • Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
  • Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
  • Coordinate to Sales Supervisor regarding bookings and rates to make sure no miscommunication between the guests.
  • Perform other tasks as may assign to you from time to time.

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