With business certificates | Established in 2016 | 2-10 employees
Unit 3D MJL Building, A.S. Fortuna Street, Mandaue City, Cebu
Posted on : September 26, 2019
Job ID : 334763
RIGHTRecruit Corporation, an affiliate company of StaffRIGHT Solutions Inc., is the leading outsourced recruitment, training and consulting solutions provider for the call center industry today. With over 20 years of global contact center experience, we are committed to provide you with the right job tailored to your needs and qualifications. Our growing list of top local and international call centers ensures you of the best career options in the industry.
Advanced knowledge in MS Excel formulas, functions and shortcuts
At least 4-year experience in analyzing data or reports generation using MS Excel.
At least 2 years of managing a team
Good English Communication skills
Flexible in working graveyard and weekend shift
Can work independently
Graduate of any Business or IT related course
Good leadership skills
Advanced decision making skills
Willing to work in General Maxilom Ave, Cebu City (Mango Area)
Understands business needs and objectives.
Evaluates suppliers’ sales trend as basis in prioritizing the brands that are worth selling.
Manages, organizes and drives successful completion of team projects.
Assigns, oversees agent’s workload and ensures that all assigned tasks are done efficiently and effectively.
Communicates results/suggestions/solutions to any Data Analytics concerns to other departments and management.
Develops and implements quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
Ensures accuracy of data and deliverables of agents with comprehensive policies and processes.
Oversees the data/report requests process: tracking requests submitted, prioritization, approval, etc.
Oversees all analytics operations to correct discrepancies and ensure quality.
Anticipates future demands of initiatives related to people and technology within your department and design/implement solutions to meet these needs