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Aluvii, Inc.

Technical Support

No Experience PHP 19,000 - 22,000 per month

Aluvii, Inc.

Bacolod City, Negros Occidental
Posted on : September 23, 2019
Job ID : 334672

Details

Overview
 
Aluvii is a software development company that has delivered a fundamentally new approach to managing business in the amusement and leisure markets including amusement parks, water parks, trampoline parks, family entertainment centers, zoos, aquariums, museums, ski areas, restaurants, and others. 
 
Aluvii brings all key modules together into one software platform and then hosts them in the cloud making it easy to setup and use, accessible on any device, and very affordable.
 
TECHNICAL SUPPORT
 
Pay: 19,000 to start and 22,000 after 90 days.
 
Job Description
 
Aluvii Point of Sale Software is searching for organized, hard-working, and enthusiastic people to join its technical support team.
 
Description of Duties (the following duties will be performed via email, phone, live chat, and remote-control screen sharing sessions):
  • Assist new clients with point of sale hardware peripheral (receipt printer, cash drawer, ticket printer, card printer, etc.) setup in addition to supporting existing clients
  • Assist clients with software-related support requests such as software usage and configuration and software bug identification and escalation
  • In the event the issue cannot be resolved, escalate the call, or support ticket
  • Assist in creating a technical knowledge base for employees as well as customers
Needed Skills:
  • Solid technical skills including, but not limited to, hardware drivers, printer management, Windows OS, and how modern SaaS web applications are configured and used
  • A proactive attitude, independent thinker, creative problem solver, eye for detail, organized with a willingness to learn new systems and software programs
  • Ability to communicate complex technical details to a non-technical audience; ability to foster credibility with a technical audience
  • Excellent communication and interpersonal skills, both written and verbal
  • Customer service-oriented patience and understanding
Work schedule and location:
  • Bacolod City Co Working Location
  • Shifts are Wednesday – Sunday 9pm – 5:30am or Wednesday – Sunday 3:30am – noon or Friday – Tuesday 9pm – 5:30am or Friday – Tuesday 3:30am - noon
  • Casual dress


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