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10K Sign-on Bonus l Collections Specialist l 20K Total Sal+Incentives! Day shift & Sat-Sun Off!

1 Year or less Experience High School graduates are welcome


With business certificates | Established in 2008
FPN Epic Centre, A.S. Fortuna St., Bakilid, Mandaue City, Cebu
Total vacancies for this job title : Over 30
Posted on : October 07, 2019
Job ID : 332768


About the Company
FWD BPO is a Business Process Outsourcing (BPO) company situated in Mandaue City, Philippines. We partner with businesses from various industries such as Transport, Health and Beauty, Food, Retail, and Finance, supporting Australia, North America, UK, and Asia Pacific.
With our people and our technology, we offer convenient, cost-effective, and customized solutions developed to increase sales and drive customer engagement. These solutions include:
    * Outbound and Inbound Sales
    * Customer Care
    * Technical Support
    * Back Office Support
    * Lead Generation,
    * Website and Application Development
As a driver of growth, we aim to give a fresh take on what the BPO industry is all about  that it allows you to do more with your time, resources, and with your career or business as a whole.
Our people is our greatest asset.
And here at FWD, we are always looking for highly-motivated and awesome individuals to add to our existing pool of agent and non-agent talent. We cater to college undergrads, fresh graduates, career shifters, and anyone who’s looking for a better career landscape.
Here’s just an overview of what to expect once you are a part of our team:
1. Competitive Salary Package
2. Convenient Location
3. Fun Company Culture
4. Guaranteed Career Growth
5. Easy and Fun Environment
Apply now and be a part of our journey towards success.
Job Qualifications:
  • At least 1 year of experience in collections, BPO setting.
  • Excellent communication skills both oral & written.
  • Has high IQ and common sense to think outside of the box and not just depend on the process.
  • Has strong negotiation and persuasion skills to be able to clear the arrears and collect the due amount.
  • Has the ability to properly investigate the case to come up with the best solution for the customers.
Job Responsibilities:
  • Entertain customers through outbound and inbound calls.
  • Achieve targeted KPIs ( Quality and Breach Rate )
  • Ability to manage the assigned caselist and other collection tasks on a daily basis.

Applications for this job are now closed.
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