UG/F, Pioneer House Bldg., Cardinal Rosales Ave., Panglao St., Cebu Business Park, Cebu City, Cebu
Posted on : September 08, 2019
Job ID : 332675
Be You, Lead the New at Accenture.
Work where you’re inspired to explore your passions, where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. And get the tools you need to keep learning and growing so you stay continually ahead of the game while making a difference in the world.
What are some of the benefits available for Accenture employees?
We offer our people a “Total Rewards” package that includes competitive and performance-based compensation, professional development opportunities and market-relevant benefits that go beyond the basic salary.
What We Offer:
Be a part of one of the biggest and most stable organization in the world
Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
Expanded maternity leave up to 120 days*
Flexible Working Arrangements
Employee Stock Purchase Plan
Healthy and Encouraging Work Environment
Loyalty, Christmas Gift, Inclusion and Diversity Benefits
OPERATIONS MANAGER – AIOCP CEBU
Graduate of any bachelor’s degree
At least 4 years’ managerial experience in the BPO industry
Experience working in a voice account
Strong analytical, organizational and leadership skills
Good English communication skills
Willing to work on a shifting schedule and on holidays as needed
Execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.
Perform customer request/problem identification and follow defined incident notification and escalation procedures to ensure they are communicated effectively and receive proper management attention to be resolved correctly
Apply understanding of assigned business process to identify gaps and propose continuous improvement measures.
Execute core business processes and transactions
Increase client/customer or user satisfaction
Propose improvements to work products, services or processes and reduce and/or minimize costs
Accenture’s culture of equality nurtures innovation. We are committed to achieving a gender balanced workforce by 2025. Be part of the future workforce. Join us!
Inclusion and diversity are fundamental to Accenture’s culture and core values. This is key to our innovative, collaborative and high-energy work environment. Having a diverse, gender balanced workforce with different capabilities, perspectives, and experiences is the Accenture Way.
Who we are?
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.