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Customer Support Staff

1 Year or less Experience

Webcast Technologies, Inc.

With business certificates 
L&I Building 817 EDSA, South Triangle, Quezon City, Metro Manila
Posted on : September 07, 2019
Job ID : 332548

Details

WEBCAST TECHNOLOGIES, INC.
 
Is currently looking for:
 
CUSTOMER SUPPORT STAFF
 
Qualifications:
  • Candidate must be a graduate of BS Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Required skill(s): Database Management, Systems Analysis.
  • Fresh graduates/Entry level applicants are encouraged to apply.
  • Proficient in computer applications.
  • Strong interpersonal, negotiation, facilitation, problem-solving & communication skills
  • Willing to relocate when needed
Job Description:
  • Monitor overall performance of the company product's website and perform initial troubleshooting procedures to ensure system integrity
  • Properly classify company products and provide timely and updated daily reports
  • Coordinate service schedules between client and service team leader to ensure the timely service of company product
  • Provide feedback to Solution Development Group if necessary
  • Monitor and assist assigned clients; assist the client for any monitoring concerns and provide prompt and proper feedback


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