Total vacancies for this job title : Over 20
Posted on : September 04, 2019
Job ID : 331833
CUSTOMER SERVICE LEVEL 2
Responsibilities: * Provide world class service excellence to clients with student loans by offering solutions and available products. * Always have an upbeat and professional personality over the phone. * The Customer Service Representative (CSR) is responsible in answering inquires, resolving problems, promotes and sells products and services. Has clearly defined productivity and sales goals/quotes which may include cross-sell, product referrals and profit. * Customer Service Representative (CSR) spend nearly 90% of his/her time on the phone answering questions for NDER prospective customer. * An excellent CSR will be able to handle 80-100 calls per day while maintaining a high level of customer satisfaction. * Identify opportunities to further enhance relationships with our existing clients. * Requires basic comuter skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
Qualification: * At least two years of working experience as a Customer Service Representative (or similar) in the BPO environment * Confident and comfortable to deal with USA Clients * Exceptional communication skills utilizing email, phone, and instant messages * Excellent English communication skills with a Neutral accent * Excellent time management skills * Solid organizational skills * Can type 30 WPM * Preferably, has handled a customer survey driven account * Preferably, has handled a financial campaign * Willing to work in the night shift * Willing to work in Eastwood area
What we Offer you: We offer a competitive salary PACKAGE STARTING at 40,000-45,000 and other great benefits including: * HIGH BONUSES * Performance incentive monthly * HMO Health Insurance * Government contributions * Growth and promotion from within * Hands-on Training …and much more!!!