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Eli Global

Healthcare Representative

1 Year or less Experience

Eli Global

Established in 2009 | 51-200 employees
Cebu City, Cebu
Posted on : August 20, 2019
Job ID : 330837

Details

ELI GLOBAL
 
Is currently looking for:
 
Customer Service Representative - Healthcare
 
PERKS:
  • Fixed Weekends off (No work on declared US Holidays)
  • 20% Night Differential premium pay
  • Fun working environment
  • Health and Dental insurance coverage
QUALIFICATIONS:
  • Completed at least 2 years of college education
  • At least 1-year Customer Service experience in BPO environment
  • Above average communication skills
  • Familiarity with insurance/claims process an advantage
  • Willing to work US Business hours and on Philippine Holidays
  • Willing to work at JY Square Mall, Lahug Cebu City
  • Can start ASAP
JOB DESCRIPTION:
  • Provide outstanding customer experience and resolution to patient's billing inquiries and complaints by navigating through multiple screens
  • Update customer's information such as contact number, address, insurance information, etc.
  • Assist payment processing
  • Coordinate with coding staff to review the appropriateness of charges
  • Outbound calling to update customers regarding open cases
  • Document customer calls in the client's system
  • Prepare standard reports to track workload and response time
  • Other related duties may be assigned from time to time


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