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Customer Care Associate - Helpline

1 Year or less Experience

Cocolife

With business certificates | Established in 1978 | 501-1000 employees
Makati, Metro Manila
Total vacancies for this job title : 5
Posted on : October 13, 2019
Job ID : 328825

Details

COCOLIFE
 
Is currently looking for:
 
CUSTOMER CARE ASSOCIATE- HELPLINE
 
Job Summary:
  • Responsible for prompt, accurate and effective handling of healthcare-related telephone inquiries and concerns.
  • Handles explanation of benefits and limitations of coverage to members for inpatient and outpatient availments through calls, texts, and emails.
  • Receives, attends to, and records telephone inquiries, concerns, and feedbacks; elevates complex complaints from clients to immediate superior.
  • Coordinates with Liaison officers and backroom staff in order to effectively address client concerns.
  • Issues Letter of Authority/control number for hospital admissions and releases diagnostic control numbers for approved diagnostic procedures.
Work Schedule: Rotating Shift schedule
 
  Job Specification:
  • ACADEMIC BACKGROUND
    • College degree preferably Nursing or any medical-related courses
  • WORK EXPERIENCE
    • With experience in an HMO setting
  • COMPETENCIES AND SKILLS
    • Excellent listening and oral communication skills
    • Service orientation and relationship management skills
    • Analytical skill
    • Problem sensitivity
Required Manpower: 5-Makati 


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