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Trainer (Process & Comms) Start Next Week!!!

1 Year or less Experience


With business certificates | Established in 2008
FPN Epic Centre, A.S. Fortuna St., Bakilid, Mandaue City, Cebu
This is an URGENT job vacancy!
Job ID : 328218


FWD BPO is a Business Process Outsourcing (BPO) company situated in Mandaue City, Philippines. We partner with businesses from various industries such as Transport, Health and Beauty, Food, Retail, and Finance, supporting Australia, North America, UK, and Asia Pacific.
With our people and our technology, we offer convenient, cost-effective, and customized solutions developed to increase sales and drive customer engagement. These solutions include:
    * Outbound and Inbound Sales
    * Customer Care
    * Technical Support
    * Back Office Support
    * Lead Generation,
    * Website and Application Development
As a driver of growth, we aim to give a fresh take on what the BPO industry is all about  that it allows you to do more with your time, resources, and with your career or business as a whole.
Our people is our greatest asset.
And here at FWD, we are always looking for highly-motivated and awesome individuals to add to our existing pool of agent and non-agent talent. We cater to college undergrads, fresh graduates, career shifters, and anyone who’s looking for a better career landscape.
Here’s just an overview of what to expect once you are a part of our team:
1. Competitive Salary Package
2. Convenient Location
3. Fun Company Culture
4. Guaranteed Career Growth
5. Easy and Fun Environment
Apply now and be a part of our journey towards success.
We're hiring for TRAINER (Process & Comms) l Start Next Week!!!
Apply now and be a part of our journey towards success. 
Job Qualifications:
  • Must have a bachelor's degree
  • Must have excellent communication skills in both verbal and written using the English language
  • At least 1-year experience of working as a Trainer in a BPO industry 
  • Great interpersonal and work skills
  • Self-starter and can develop sales training modules
  • Able to multi-task effectively and handle a wide scope of work with accuracy and meet deadlines
  • Self-motivated and self-management efficient
Job Responsibilities:
  • Delivers Culture Training Modules
  • Co-facilitate with the Core Trainer for Program Training modules
  • Monitors and reviews the progress of trainees through questionnaires
  • Ensures that statutory training requirements are met
  • Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses
  • Monitors/listens to reps who are deployed to the ops team for skill reinforcement
  • Tracks and records all trainee's exam and activity results
  • Submits reports to concerned campaign key contacts and training supervisor
  • Researches relevant courses online for possible updates on training materials

Applications for this job are now closed.
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