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Sykes Asia Inc

Senior Workforce Manager

Sykes Asia Inc

With business certificates
F. Cabahug St., Mabolo, Cebu City, Cebu
Posted on : September 12, 2019
Job ID : 327600



Is currently looking for:
Role Overview:
The Senior Workforce Manager provides expert leadership over all facets of workforce management i.e. capacity management, long-term forecasting/planning, scheduling, real-time capacity and service level management, reporting and analytics.  The person in the role will lead a team composed multi-faceted WFM professionals and will directly interact with senior business leadership and clients. 
He/She should be a strong collaborator with Operations and other support groups (Learning, Quality, Talent Acquisition, among others) in adhering to operational contractual obligations, and driving continuous improvement, innovation and operational excellence.
Key Qualifications:
  • College graduate with a degree in management, engineering, business or other related degree courses
  • At least ten (10) years of workforce management experience in the BPO setting inclusive of at least three (3) years in managerial role
  • Extensive experience and proven expertise in workforce management supporting multiple client portfolio of up 1000+ FTE
  • Proficient in business communication and presentation skills in English
  • Data-driven and strong analytical skills
  • Expert user of at one or more workforce management tools
  • Proven ability to lead teams, motivate team members and influence peers and partners from other functional groups
  • Available to work primarily UK business hours but flexible to schedule adjustments as needed by the business
*Applicants with valid NBI and SSS E1 may get fast tracked.
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