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Customer Service Representative - Nurse

No Experience

Cocolife

With business certificates | Established in 1978 | 501-1000 employees
For Makati, Ortigas and BGC, Taguig, Metro Manila
Posted on : July 29, 2019
Job ID : 326766

Details

COCOLIFE
 
Is currently looking for:
 
CUSTOMER SERVICE REPRESENTATIVE - NURSE
 
Job Summary:
 
Responsible for providing efficient and effective customer service to assigned corporate clients. Assists in the implementation of the clients’ healthcare program, answers healthcare related inquiries and provide immediate assistance to members.
 
Job Responsibilities:
  • Assist and addresses member concerns and inquiries via email or phone
  • Provides assistance to member during availment thru proper coordination to Cocolife accredited network and relaying concerns of the members to concerned units for proper handling and implementation
  • Monitors members’ availment and provide timely update to client’s HR
  • Validates completeness and accuracy of reimbursement documents submitted by the member prior submission for processing
  • Prepares summary report and monitoring of reimbursement documents, ID card releases and availment concerns for submission to the client and immediate superior
  • Ensures service deliverables are within turnaround time
  • Provide basic healthcare services to company employees and provide general first-aid when needed.
Work Schedule: Mon-Fri; 8AM-5PM (schedule may vary depending on account)
 
Job Specification:
  • ACADEMIC BACKGROUND
    • College degree in Nursing
  • COMPETENCIES AND SKILLS
    • Preferably with OHNAP certification
    • Registered Nurse
Required Manpower:
  • 2-Makati area
  • 2-Ortigas area
  • 2-BGC area


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