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Mandarin Speaking CSR

Knoll Ridges Consultancy, Inc. (Recruitment Firm)

Unit 1004 Antel Corporate Center 121 Valero Street Salcedo Village, Makati, Metro Manila
Posted on : September 15, 2019
Job ID : 324781


Knoll Ridges Consultancy is comprised of HR Professionals who have extensive background in the field of human resources and Senior Executives with diversified  business experience.
Is currently looking for:
Job  Descriptions:
  • Answer inbound customer service calls in English language
  • Answer queries from customers calling the client hotline
  • Forward or transfer calls to designated / appropriate recipients, as may be required during the course of the call
  • Complete over-the-phone transactions with callers following client procedures, requirements and quality assurance parameters
  • Perform other process / process-related tasks as may be explicitly identified during the scoping for client Voice Operations
  • Must be a college graduate of any bachelor’s degree course, preferably medical related but not required
  • Must have at least one (1) year experience in the required functional area due to the nature of the expected client work
  • Must have relevant work experience as a customer service representative in a contact center setting
  • Must be fluent in Mandarin and English
  • Mandarin language assessment certification is a plus
  • Can work in Makati or Mandaluyong
  • Schedule: Dayshift

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