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Sykes Asia Inc

Team Leader | Account Operations for Pioneer Telco Wireless Program!

Sykes Asia Inc

With business certificates
Cebu City, Cebu
Total vacancies for this job title : 8
Posted on : December 06, 2019
Job ID : 324733

Details

SYKES ASIA INC.
 
Is currently looking for:
 
TEAM LEADER, ACCOUNT OPERATIONS
 
To ensure the support team are assisted on their escalations and maintain excellent resolution rate.
 
Responsibilities:
  • The person in the role will lead a team of customer service agents in contact center operations that provide best in class customer service to UK-based customers through voice and chat. 
Qualifications:
  • People management experience required
  • At least 3 years total work experience, with at least one (1) year experience as Team Leader in a BPO/contact center setting
  • Strong leadership skills in coaching and developing at least 15 direct reports
*Applicants with valid NBI and SSS E1 may get fast tracked.
 
For more information, visit www.sykes.com/philippines/about/


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