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Spanish Payment Central Representative (Cebu-Based)

1 Year or less Experience

Company Confidential

With business certificates  | 501-1000 employees
Cebu IT Park, Lahug, Cebu City, Cebu
Posted on : May 30, 2019
Job ID : 318515

Details

PAYMENT CENTRAL REPRESENTATIVE (SPANISH) CEBU-BASED
 
FUNCTION:
  • Order Processing including Subscription Sign Ups, Customer Support for both Spanish and English Markets
Responsibilities:
  • Takes charge of processing orders including subscription sign-ups for all Spanish Markets in accordance to the standard operating procedures
  • Attends to customer queries on payment related concerns for all Spanish Markets in accordance to standard operating procedures
  • Handles collection calls for all Spanish Markets in accordance to the standard operating procedures
  • Handles English calls daily when there are no Spanish calls
  • Attends to email concerns for all Spanish Markets in accordance to established procedures
  • Strictly comply with the Payment Card Industry Data DSS (Data Security Standards)
Qualifications:
  • At least one year experience in a call center work environment
  • At least a Bachelor's/College Degree, Post Graduate Diploma/Master's Degree of any field.
  • Customer service (Inbound) experience is a plus
  • Mature, attentive to details, open-minded
  • Must be a team player and be able to multitask
  • Excellent Analytical and Comprehension Skills
  • Independent, can work with minimal supervision
  • Knowledge in MS Excel is a plus
  • Willing to work on night shift and shifting schedules
  • Willing to work in Cebu IT Park
  • Must be proficient in oral and written English and Spanish language


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