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Glophics

Customer Service Representative

No Experience

Glophics

With business certificates | Established in 2010 | 11-50 employees
19th Floor Cebu IT Tower 2, Cebu Business Park, Bohol Ave., Cebu City, Cebu
Posted on : April 28, 2019
Job ID : 314255

Details

GLOPHICS
 
Is currently looking for:
 
CUSTOMER SERVICE REPRESENTATIVE
 
Job Description
  •  Customer Service Representatives (CSR) handle customer emails, calls, process orders, and provide information about the company’s products and services.
Customer Service Job Skills
  • Fluent in English – verbal and written
  • Computer Savvy
  • Must be self-reliant and goal-oriented
  • Detail oriented and works with a high degree of accuracy
  • Capable of working with less supervision and ability to multitask
  • Ability to tactfully handle stressful and difficult situations
  • Possess strong problem solving skills
  • Willing to learn and be trained
  • Customer Service Job Duties
  • Maintain broad knowledge of all company products, services and promotions.
  • Accurately captures customer information
  • Follow communication procedures, guidelines and policies
  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc. 
  • Process customers’ orders 
  • Take orders, determine charges, and oversee billing or payments
  • Provides customer additional information or explains services
  • Discusses products offered and ensures customer satisfaction
  • Assists customers effectively by solving customer disputes
  • Tactfully handles confrontational/complains,  provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Customer Service Job Experience
  • No Experience Required
  • Call Center experience (is a plus but not required)
Working Schedule
  • Willing to work shifting schedules (Day or Night shifts) 


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