Total vacancies for this job title : 1
Posted on : February 25, 2019
Job ID : 305696
We are hiring!
Duties and Responsibilities:
Acts as primary liaison between HGG and its global customers
Answers customer questions and inquiries at the onset
Prepares, sends and monitors service visit and spare parts quotations
Addresses and initially resolves customer issues and complaints and elevates them to appropriate person/department in the company when necessary
Reports problems and unresolved issues to service manager and/or company president
Writes up reports of customer activity and complaints
Presents reports to service manager and/or company president
Comes up with ways to improve customer service and relationships
Schedules periodic meetings with existing customers
Schedules service visits of service engineers and coordinates them with HQ counterpart/s
Coordinates with service engineers in the field in monitoring installations and other service visits
Performs other tasks related to the job
Required Knowledge, Skills and Abilities:
College graduate, preferably with a degree in (mechanical/electrical) engineering
2+ years customer service experience in a technical or manufacturing environment is preferred
Proficient in MS Office
Demonstrates excellent interpersonal skills
Organized and detail-oriented
Has strong analytical and problem-solving skills
Maintains a professional yet friendly and outgoing attitude
Able to multi-task effectively
Works well with a team
Why join us?
As part of the HGG Group, you will be able to experience a pleasant working environment with an open and friendly atmosphere. You will be a part of a company that pays a lot of attention to its employees' personal development and ambitions.
We also offer plenty of freedom and scope for personal initiative within a rapidly growing high-tech company. A competitive salary and a dynamic work culture await the successful candidate.