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Service Coordinator

HGG Profiling Specialist Philippines, Inc. - Asia

With business certificates
Established in 2008 | 11-50 employees
Davao City, Davao del Sur
Total vacancies for this job title : 1
Posted on : February 25, 2019
Job ID : 305696

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We are hiring!
Service Coordinator
Duties and Responsibilities:
  • Acts as primary liaison between HGG and its global customers
  • Answers customer questions and inquiries at the onset
  • Prepares, sends and monitors service visit and spare parts quotations
  • Addresses and initially resolves customer issues and complaints and elevates them to appropriate person/department in the company when necessary
  • Reports problems and unresolved issues to service manager and/or company president
  • Writes up reports of customer activity and complaints
  • Presents reports to service manager and/or company president
  • Comes up with ways to improve customer service and relationships
  • Schedules periodic meetings with existing customers
  • Schedules service visits of service engineers and coordinates them with HQ counterpart/s
  • Coordinates with service engineers in the field in monitoring installations and other service visits
  • Performs other tasks related to the job
Required Knowledge, Skills and Abilities:
  • College graduate, preferably with a degree in (mechanical/electrical) engineering
  • 2+ years customer service experience in a technical or manufacturing environment is preferred
  • Proficient in MS Office
  • Demonstrates excellent interpersonal skills
  • Organized and detail-oriented
  • Has strong analytical and problem-solving skills
  • Maintains a professional yet friendly and outgoing attitude
  • Highly persuasive
  • Able to multi-task effectively
  • Works well with a team
Why join us?
As part of the HGG Group, you will be able to experience a pleasant working environment with an open and friendly atmosphere. You will be a part of a company that pays a lot of attention to its employees' personal development and ambitions.
We also offer plenty of freedom and scope for personal initiative within a rapidly growing high-tech company. A competitive salary and a dynamic work culture await the successful candidate.
You may visit our website,, to know more about what we do.

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