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MIS (WFM - Reporting Specialist BPO)

1 Year or Less

With business certificates

Established in 2011
501-1000 Employees

4F JESA ITC Bldg. General Maxilom Avenue (in front of National Bookstore - Mango Branch), Cebu City, Cebu

Posted On: April 13, 2021

Job ID: 106724

Details


vCUSTOMER PHILIPPINES (CEBU), INC.

vCustomer is an end-to-end business solutions provider, that specializes in helping clients generate higher revenue, increase customer retention and to understand their customers better. vCustomer is a leading provider of cost effective customer care solutions.

vCustomer Philippines goes beyond the basic value propositions of lower cost by adding tangible, measurable value to clients in many industries including Retail, Technology, Telecommunication and Hospitality. vCustomer Philippines uses state-of-the-art technology, manpower expertise, best practices and analytics to enhance the performance of your business. Based in Kirkland, Washington, USA, vCustomer delivers quality operations from its state-of-the-art facilities across the globe.

vCustomer owns and operates over a secure, reliable, private and scalable computing and communication system. Continuous system monitoring combined with stringent quality and security policies, using ISO 27001 certification and standards ensure customer’s data privacy and service continuity. Extensive expertise in telephony systems and application development guarantees high availability of technology resources.
 
MIS (WFM – REPORTING SPECIALIST BPO)
Tech Mahindra (vCustomer)
 
Responsibilities:
  • Analysis – Strong Analytical skills
  • Should be able to handle & achieve the departmental requirements
  • Maintaining secrecy of data
  • Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis
  • Should be open to change, Multi-tasking skills
  • Accurate and Timely reporting
  • Client Management – Internal and External
  • Ability to work on data and generate various types dashboards, reports/ad-hoc reports
  • Meeting client requirements within TAT and with accuracy
  • Ability to handle high level data analysis and data
  • Improve productivity by adherence to published SLA standards on a continual basis.
  • Analysis and adhoc requirements & HC database management
  • Adherence to all internal Processes, Process Health against Audits, closure of open NCs within stipulated TAT.
  • Client Management through interface and relationship building
  • To improve manpower utilization and hence process bottom line on the basis of effective and efficient manpower planning and forecasting.
  • ID management
  • Ensure Payroll (Attendance & Incentive processing) to HR in time.
Requirements:
  • Graduate- Any discipline
  • 2- 3-Yrs experience in  BPO / Customer Care contact center
  • 1 -2 years of relevant MIS/WFM experience
  • Good written and verbal communication
  • High proficiency in MS Excel / Ms Access
  • Confident and self motivation attitude
  • Good process management skills
  • Strong interpersonal and influencing abilities.
  • Knowledge of CMS / Nortal / Avaya & manpower calculation tools will be given preference.
 
For more information about our company, please visit our website:

How to Apply


RECRUITMENT SCHEDULE: MONDAY – FRIDAY (1:00 PM – 4:00 PM)
 
Walk-in applicants are encouraged, bring your friends! Apply now and enjoy a one day process! BE HIRED ON THE SAME DAY!
 
For Associate/Agent positions, you may directly proceed to either of our Recruitment Hubs:
 
2F JESA ITC Bldg. General Maxilom Avenue (in front of National Bookstore - Mango Branch)
or
7F EBloc 3 Bldg. IT Park Lahug Cebu City (beside EBloc 2 Bldg.)
 
For Non-agent/Support positions, please proceed to:
 
7F eBloc 3 Bldg. IT Park Lahug Cebu City (beside EBloc 2 Bldg.)
Look for Marga or Sandy.
 
For more information please contact: 09227706453/ 09054283534/(032) 266-3363

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