PIONEER CALL CENTER TRAINING SCHOOL

The Call Center Academy (CCA) was established in 2001 to address the pressing need of providing employment opportunities for the call center and business process outsourcing industry. CCA initially started as a training institution, offering public classes on call center training programs and catering to aspiring call center agents – fresh graduates and career shifters. Later on, CCA expanded its horizons by giving customized training programs and consultancy services to private companies (across different industries) and schools.

Furthermore, CCA has worked closely with the Technical Education and Skills Development Authority (TESDA) towards the accreditation of its call center courses, in line with the Training Regulations for Contact Centers of TESDA.

Currently, CCA has placement and training arrangements with several of the largest call centers in the country. CCA holds training for the agents of certain contact centers in order for them to be recruited.