Florissa Wenceslao : ESL teacher,Customer service representative

General Information

Present job : MANAGEMENT TRAINEE (MANGO)
Years experience : 4 yrs.
Education : College Graduate

Resume Details

FLORISSA WENCESLAO

AGE:24
STATUS: single
ADDRESS: ph.1blk.18,lot 28 villa leyson bacayan talamban Cebu City


EDUCATIONAL BACKGROUND

ELEMENTARY: COLEGIO DE LA INMACULADA CONCEPCION (MAIN)

HIGHSCHOOL: COLEGIO DE LA INMACULADA CONCEPCION (MAIN)
COLLEGE: UNIVERSITY OF SAN CARLOS (MAIN)
BACHELOR OF SCIENCE IN MANAGEMENT ACCOUNTING *

SKILLS

Familiar with: Basic Accounting and Management Principles, Microsoft Windows, Excel, PowerPoint, Word



EXPERIENCE


NOVEMBER 2004 – FEBRUARY 2008 (E-Telecare Global Solutions IT Park, Cebu City )
Customer Service Associate - SALES
Did outbound sales for several of America’s top internet service providers.
Did outbound calls for Symantec and Microsoft
Customer Service Associate
A Customer Service representative for INTUIT (quickbooks payroll service) specifically for account maintenance.
A Customer Service representative for VONAGE (the no.1 rated digital phone service.)



TRAININGS ATTENDED
Communication Skills Training November 2004 and October 2006
Customer Handling Skills Training November 2004 and October 2006
Sales Foundation Training November 2004 and April 2007
Intensive Sales Training October 2005


(SME ACADEMY)

PART TIME PHONE ENGLISH TEACHER

(CHERY AUTOMOBILE)

SALES EXECUTIVE

(GEOS INTERNATIONAL)

ESL TEACHER

(MANGO)
Management Trainee