Jess : Workaholic,Fast learner and can manage job quickly in a flexible manner.

General Information

Present job : Shift Supervisor (Starbucks Kuwait)
Years experience : 4 yrs.
Education : College Graduate

Resume Details

Jessica F. Kalao


Objective:

To engage in a good company wherein I can get an opportunity to develop and enhance my learning skills and to gain more knowledge on other expertise.


Personal Data:

Four years of high quality experience in Customer Service abroad.

Active and high energy person with desire to participate on hand's on basis.

Fast learner and can manage job quickly in a flexible manner.

Able to analyze situation and can handle assignment under pressure.




Personal Profile:

Contact #:
E-mail Add:
Current Address:
Home Address:
Date of Birth: Civil Status:
Sivil Status: Single
Sex: Female
Languages known: English and Tagalog
Nationality: Filipino



Bachelor of Science in Hotel and Restaurant Management
University of Cebu, Metro Cebu, Philippines
October 2003



Employment History:

STARBUCKS KUWAIT May 2006-June 2008
M.H. AL SHAYA CO. W.L.L.
P.O. BOX 181, SAFAT 13002
STATE OF KUWAIT

Shift Supervisor

Job Descriptions

• Directs partners to various workstations to reduce bottlenecks and to ensure speed of service, cleanliness standards, and operational needs are meet.
• Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Follows operational procedures, including those for cash handling and safety and security, to ensure the safety of all partners during the shift. Utilizes operational tools to achieve operational excellence during the shift.
• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission statement of Starbucks. Maintains a calm exterior presence during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Delivers legendary customer service to all customers by acting with a “customer comes first” attitude.
• Anticipates customer and store needs. Communicates information to manager so that the team can respond as necessary to create the “Third Place” environment during each shift.



Barista/Training Shift Supervisor July 2004-April 2006

Job Descriptions

• Deliver service to customers by acting with a "customers come first" attitude.
• Provide quality beverages, whole bean coffees and food products consistently for all customers by adhering to all recipe and presentation standards.
• To maintain the cleanliness of the cafe, comfort room, pastry station, coffee bean tower, retail station, condiments bar and the store in general.
• Can perform all barista stations, pre-close and close bar station, pastry station, café station and cold beverage station.
• Provide quality service on register area, take and prepare customers orders, maximize sales in every transaction.





Ratsky Entertainment Mouse Trap March 2004-July 2004
Ayala Mall Branch
Metro Cebu, Philippines

Waitress

Job Description

• Provide a quality personal service to the guests by taking and serving their orders according to company standards.
• Anticipate guest's needs by constantly evaluating their needs in term of service satisfaction. Ensure speed of service, cleanliness standards and operational needs.
• Have shift awareness, monitor unbehave customers; Ensure the safety of all customers and all staffs inside the establishment. Report to security guard if needed.
• Engage in conversation with customers to understand customer needs and the needs of the community in which the store lives.
• Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for store improvement.


Water Front Cebu City Hotel June-October 2003
Waterfront Lahug Branch
Metro Cebu, Philippines


Intern

• Assigned for three months at Executive Department.
• Assigned one month at Housekeeping Department.
• Assigned two months at Public Relation Department.


Jollibee January-June 2003
P. Del Rosario branch
Metro Cebu, Philippines

Service Crew

Job Descriptions

• Provide quality service on the counter area while taking and preparing orders with fast, friendly and accurate service to customers.
• Contribute to store goals for increasing sales/add-on sales while following cash handling procedures and till point policies.
• To maintain the cleanliness on dining area, comfort room and store in general.
• To pre-close and close the backroom, restroom, dining and kitchen areas.
• Maintaining critical standards:
-Holding time -Raw and Finished product quality
-Service speed and quality -Cleanliness/Sanitation.


Hotel Asia October 2001-January 2002
Capitol Branch
Metro Cebu, Philippines


Intern

• Assigned at Front Office for one month.
• Assigned in Hanna Japanese restaurant of the hotel for one month.
• Assigned at Housekeeping Department for one month.



Awards:


• Received a M.U.G. award at Starbucks Kuwait. (Way of recognition given for those who serve as a role model that inspires other to achieve excellence.)
• Awarded and certified as Coffee Master and Store Coffee Master at Starbucks Coffee Kuwait.
• Awarded as “Best Employee Runner-Up” for month of March 2004 at Ratsky Entertainment Resto Bar.
• Completed the "In Store Coach Workshop" and a Certified Learning Coach at Starbucks Coffee Kuwait.
• Completed the “Barista Training Program” and certified Barista at Starbucks Coffee Kuwait.
• Completed the modules and certified as “Shift Supervisor” at Starbucks Coffee Kuwait.




I swear that the above information is correct and true to the best of my knowledge.

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