Frox : Technical Support Representative

General Information

Present job : Advance - Technical Support Representative (1&1Internet Phils, Inc.)
Years experience : 2 yrs.
Education : College Graduate

Resume Details

FROILAN R. TAYONG


CARRER OBEJECTIVES:


To secure a position where my qualities of a fast learner and the ability to take on new challenges can be used.


PERSONAL INFORMATION:

Nick Name :Frox
Age :23
Civil Status :Single
Gender :Male
Height/Weight :5’5”/130lbs.
Religion :Roman Catholic
Language Spoken :English, Tagalog
Name of Mother :Raquel R. Tayong
Name of Father :Francis F. Tayong
Incase of Emergency contact :Francis F. Tayong


EDUCATIONAL ATTAINMENT:

Tertiary :Asian College of Technology
Colon St., Cebu City
Graduate Bachelor of Science in Information Management
October 2006

Secondary :Cansojong National High School
Cansojong, Talisay City
1998 – 1998 (1st year High School)

:Talisay Malayan Academy
Poblacion, Talisay City
1999 – 2002 (2nd – 4th year High School)

Elementary :Talisay Central School
Poblacion, Talisay City
1992 – 1998 (grades 1 - 6)


SKILLS:

* Intenet Savvy
* (computer basic)Microsoft Office
* Excellent in oral and written skills for communication
* Familiar in webhosting processes, technically trained
* Email configuration
* DNS configuration
* Domain Transfers (Internal and External)
* Website Installation for CMS applications
* Familiar in MySQL and MSSQL
* HTML programming
* SSH command
* FTP connection (filezilla and IE browser)
* Familiar how Simple Submission (SEO) works
* Web publishing both Linux and Microsoft servers.



ACHIEVEMENTS:

Highest 25% call and email Quality Top Performing Agents
June 2007 Top 6
July 2007 Top 4
August 2007 Top 3
September 2007 Top 1

August 1, 2008 - Advanced - Technical Support Representative


WORK EXPERIENCE(S):

GOVERNMENT SERVICE INSURANCE SYSTEM
On The Job Training
Leon Kilat St., Cebu City
June 20, 2006 – August 30, 2006


1&1 Internet (Philippines), Inc.
Technical Support Representative
8/F i2 BUILDING
Asiatown, IT Park
Salinas Drive, Lahug
Cebu City

Tenured: 1 year and 7 months