Jeanette : Manager, Supervisor

General Information

Present job : Employer Relations Specialist (JOB1 Global Inc.)
Years experience : 5+ yrs.
Education : College Graduate

Resume Details

Jeanette Famorcan-Raffiñan


Skills and Proficiencies

Trained to provide quality customer service
MS Office applications literate
Planning and Scheduling
Excellent communication skills both written and verbal
Typing speed of 46wpm
Trained to negotiate with suppliers and customers
Interdepartmental coordination
Internet Savvy
Telephone Reception
Purchasing
Product/Supplies Inventory
Transcribing
Elementary Accounting

Work Experience

Rodrigo R. Gandionco’s Group of Companies

1. JOB1 Plus Cebu
Employer Relations Specialist
May 2008- Present

- contacts employers through phone, email and fax and promote the services the company offers
- responsible for monitoring each clients account (e.g. job ads posting, job ad expiration, job ad requirements, etc.)
- coordinates with the Head office with regard to the client’s account
- coordinates with the clients regarding requirements, processes, job advertisement postings, urgent hiring, etc.
- handles daily reporting to Head Office
- documents client’s transactions on a daily basis

Secondary function
- performs daily accounting on the company’s expenses and revenues
- coordinates with the marketing people with regards to generating revenues, scheduling meetings and seminars, recruiting new sign ups, etc.
- handles the company’s finances ( purchasing, budgeting, accounting)
- handles trainings and seminars to interested jobseekers and distributors


February 2008- April 2008

2. Roval Publishing
Post Publication Manager (Project Based)

 Coordinated with different departments/vendors regarding the books' availability online
 Coordinated with the printers regarding book orders
 Contacted authors mainly from the USA either through phone or email regarding their books
 Provided quality customer care


July 2005- March 2007

Xlibris Inc.
Publishing Consultant
A.S. Fortuna, Lagon Techno Park Mandaue City

- The primary role is to contact authors through phone and email in the US and Canada and sell publishing and marketing services to them
- Generated new qualified leads
- Educated authors in the publishing process
- Helped authors plan their marketing strategies by providing them with the right services
- Provided quality customer care
- Coordinated with other departments to provide appropriate resolutions



August 2004 -January 2005

John Clements Consultancy (deployed in ICON )
Customer Service Representative
Panagdait St. Cebu City

- The primary role is to provide quality customer care to phone subscribers in the Philippines
- Provided assistance in financial transactions to subscribers
- Provided appropriate resolutions to their problems and answers to their questions
- Coordinated with other departments through email and phone to provide appropriate resolutions to problems



January 2004- July 2004

People Support-Cebu
Technical Support Agent
Asia Town IT Park, Lahug Cebu City

- The primary role is to provide quality customer care to internet subscribers all over the US
- Provided appropriate answers to their questions and solutions to their problems
- Coordinated with the other departments (email and phone) to provide proper resolutions
- Handled calls and promptly forwarded them to the appropriate department


Dec. 2002- Nov. 2003

Jonie’s Flavored Chicken
Production Supervisor
Gaisano Mall- Butuan
JC Aquino Ave. Butuan City


- Headed the production department with 10-15 staff and crew
- Helped plan marketing strategies
- Controlled expenses and wastages
- Projected daily produce
- Projected monthly ordering of supplies
- Trained new hires
- Managed Stocks inventory and ordering
- In-charged in Quality Control
- Provided weekly and monthly reports
 Coordinated/negotiated with suppliers
 Purchased supplies
 In-charged in crew scheduling


Education
1997- 2002 University of the Philippines-Diliman
BA Philosophy
Diliman Quezon City

1999-2000 University of the Philippines- Cebu
Business Management
Lahug, Cebu City




Personal Information

Age: 27 yrs. Old
Civil Status: Married Height: 5”6

Character References

Available upon Request